Our Commitment to you
Our customers are very important to us, and because of that, Superbike Loans always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usually high standards.
What to do if you have a complaint
Should you need to make a complaint, you can do so by contacting us by telephone, email, or letter to:
Superbike Loans Limited
Cottage Street Mill
Telephone: 01625 353001
How we will handle your complaint
Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.
If we cannot reach a resolution
If you are dissatisfied with the outcome to your complaint and your complaint falls within the jurisdiction of the Financial Ombudsman Service (FOS), you can refer your complaint to them at;
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567