By asking us to quote for and arrange a finance application, you are providing your informed agreement to these Terms of Business. We draw your particular attention to the section headed ‘The processing of your personal data’, specifically the sub-section headed ‘Credit checks’.
We will receive commissions from finance providers in relation to arranging finance.
We will not charge you any fees for arranging finance. The commission payment can be either a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with could pay commission at different rates. The commission we receive will not affect the amount you repay under the credit agreement, if you would like to know more please get in touch.
These Terms of Business, unless where expressly stated, relate exclusively to our regulated credit broking activity. For your own benefit and protection, you should read these terms carefully. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the above address.
For our credit broking activity, Superbike Loans is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 671579. Our permitted business is credit broking and secondary debt management activities. You may check this on the Financial Services Register by visiting the FCA’s website, register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.
We do not offer advice or make recommendations when arranging your finance, but we will ask some questions to allow us to narrow down a choice of lender and to provide a quotation; you will then need to make your own choice about how to proceed.
In providing our credit broking service, we will act on your behalf. We are not a lender.
We only offer finance products from a carefully selected limited range of finance providers.
At Superbike Loans each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. If you do have a complaint about any aspect of our service you can contact us by e-mail or by phone using the contact details shown here.
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service. For further information you can visit FOS website www.financial-ombudsman.org.uk .
We will provide you with all required information in relation to any proposed finance product (including a Standard European Consumer Credit Information – SECCI – form, adequate explanations in relation to the proposed credit agreement and a copy of a Regulated Credit Agreement) prior to the completion of the finance arrangements.
Each credit provider may have different interest rates and charges. Our role as credit broker is to determine which lender on our panel to introduce you to based on factors including your Credit profile, Age, Age of the asset you are looking to purchase, Driving licence held, Amount of income received, affordability based on disposable income, and other factors linked to a lenders criteria. We will look to match you to a lender based on your needs to allow you to finance the asset you are looking to purchase at an affordable amount to you. The Finance Lenders on our panel provide Hire Purchase, Conditional Sale, Personal Contract Purchase and Personal Loans. The Product available will be dependent on the lender that issues the approval based on the information you provided.
The finance provider will provide you separately with details of your rights to cancel your credit agreement. Please be aware that if you exercise your right to cancel the credit agreement, finance will not be provided, and you will still need to find an alternative source of finance to fund your purchase.
You are responsible for answering any questions in relation to any proposal for finance honestly and to the best of your knowledge, providing complete and accurate information which the finance provider will require. If you fail to disclose information or misrepresent any fact which may influence the finance provider’s decision to provide finance, this could invalidate the credit agreement and mean that the finance may not be provided. You must check all details on any application form or and pay particular attention to any declaration you may be asked to sign.
It is important that you read all finance documents issued to you and ensure that you are aware of the costs, repayments and other terms that apply.
If you are unsure about any matter, please contact us for guidance.
In your dealings with us you may provide us with information that may include data that is known as personal data. Where we process personal data, we comply with statutory data processing requirements as set out by the Data Protection Act 2018. The personal data we will collect will include information relating to your name, address, date of birth, contact details and criminal offences or convictions.
We will process your personal data to allow us to provide you with our services as a credit broker in quoting for and arranging finance. Your personal data will also be used to manage future communications between ourselves. Where you have agreed, and in circumstances where to do so will be in our mutual interests, your personal data will be used to market our services. You can opt out from receiving marketing services by e-mailing firstname.lastname@example.org .
In processing personal data for insurance purposes about health or criminal offences, we will only do so to enable us to provide our service to you and on the basis of it being in the public interest.
We will only use your data for the purpose for which it was collected. We will only grant access to or share your data within our firm or other firms associated with us including Group Companies, with authorised partners, third parties and our market service providers such as lenders or other finance intermediaries or where we are entitled to do so by law under lawful data processing, or as required by law.
The Data Protection Act 2018 provides you with Access Rights that allow you to gain an understanding on the data being processed, who we share it with, for what purpose, why we need to retain it and retention periods, to object to the processing and to place restrictions on the processing, to request copies of your data and to request the deletion of your data.
If you require further information on how we process your data, or you wish to exercise your rights, please contact our Compliance Manager by writing to us or telephoning us using the details above. How we process your personal data is detailed further within our Privacy Notice, a copy of which is available upon request or on our website .
The finance provider may use public and personal data from a variety of sources including credit reference agencies and other organisations. The information is used to help tailor a price, to ascertain the most appropriate payment options for you and to help prevent fraud. Any credit reference search will appear on your credit report whether or not your application proceeds.
Your details will initially be shared with Experian who will conduct a soft credit search to help ascertain which lenders can be approached. Lenders will need to conduct a credit search to help them make their decision. Any credit search conducted will be recorded on your credit file. As part of the credit application process a Hard credit search can be carried out, which will then be visible to other lenders and can impact your credit score. Most lenders will conduct a soft credit search, which will have no impact on your credit score, up until the point you commit to take out the finance agreement.
Occasions can arise where we, or one of our clients or product providers, may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.
These Terms of Business are constituted under English Law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Last updated: October 11, 2023